Docs and Direction

“Writing, to me, is simply thinking through my fingers.” ~ Isaac Asimov

Career & Education

Here’s a look at the chapters that shaped my professional and academic journey.

👩‍💼 Career Experience
  • Arcserve (2019 – Present)
    Senior Manager, Technical Documentation. Led global remote teams, implemented docs-as-code, improved user experience with telemetry-informed strategy.
  • FIS Global (2016 – 2019)
    Introduced structured authoring (DITA) in fintech, led content strategy for developer onboarding and persona-based docs.
  • Xerox (2012 – 2016)
    Team leader, initiated process automation, earned the Eagle Award for innovation in documentation strategy.
  • CA & Verizon (2005 – 2012)
    Built core tech writing skills, created enterprise-grade docs, resolved versioning and clarity challenges through SME collaboration.
🎓 Education & Certifications
  • MS – Data Science
    Liverpool John Moores University, UK (2024)
  • MBA – Human Resources
    Vinayaka Mission University, Salem, India (2007)
  • BA – English
    Women's Christian College, Chennai (2000)
  • Certifications:
    - Product Management (UpGrad + Duke, 2022)
    - Docs-as-Code (TechWriter’s Tribe, 2022)
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